Archive for January, 2009

It’s all Just one Big “Misperception”

Posted in Blogroll with tags , , on January 29, 2009 by nmb

Its official: Starbucks’ earnings are down 69% for the quarter and immediate plans are to close 300 additional stores (eliminating up to 6,000 jobs). Sure the economy sucks and (just about) everyone is paring down . . . but according to Starbucks, there’s another problem: Consumers’ “misperceptions” of the brand, specifically, that Starbucks is a “premium” brand. Is it me or did Starbucks do everything in its power to create that perception in the first place?

Back in November, Target began grousing that it too needed to overcome “misperceptions” that its products are more expensive than Walmart’s. Now if there’s any retailer who masterfully manipulates perception, it’s Target! Groovy marketing, designer exclusives, upscale private labels . . . All of that to make shoppers perceive Target as the low cost leader? I think not.

Soon you’ll see “value pairings” at Starbucks (want a scone with that latte?) and perhaps you’ve noticed that Target has begun sharing prices in its commercials for the first time (something that before was considered to be beside the point). There’s nothing wrong with tweaking your POV during difficult times . . . but blaming the consumer for buying in during the good ol’ days seems not-so-smart. Instead of saying that the consumer got it all wrong to begin with, why not just say “My bad”?

ARSE Alert: PRISM Fizm

Posted in Blogroll on January 26, 2009 by nmb

Always right, sometimes early . . . PRISM is officially out.

PRISM – Walmart = Outta here

Focus Pocus

Posted in Blogroll on January 13, 2009 by nmb

One of the biggest concerns that I heard coming out of CES and NRF is “too many technologies with too little focus!” For those of you selling tech to retailers, know that they don’t just want innovation for innovation’s sake; they want to know the insights that drove the innovation and what it means to their specific goals and brand image. For you peddlers of high-tech customer experience enhancers, it’s all about each retailer’s POV on in-store environment (no two the same). Going forward, technology firms, including ingredient brands, will be challenged to reign in the “gee whiz” a bit and direct the sometimes thousands of engineers that are creating killer apps in their sleep.
In the meantime, all you tech salespeople keep mega dosing on the Focus Factor . . .